Refund policy

We want you to be happy with your purchase. If you are not fully satisfied, you may request a return or refund under the terms below.

Return Window
You have 14 days from the date of delivery to request a return. The item must be unused, in its original packaging, and in the same condition you received it.

How to Request a Return
Contact us at pawtrail.store26@gmail.com with your order number and reason for return.

Refunds
Once we receive and inspect the returned item, approved refunds are issued to your original payment method within 5-10 business days.

Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in that case we cover the cost.

Damaged or Incorrect Items
Contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund at no extra cost.

Contact Us
pawtrail.store26@gmail.com